Resources | Palmer Memorial Chapel

Funeral Assistance

FEMA will begin accepting applications for Funeral Assistance on Monday, April 12, 2021 through a dedicated call center.

COVID-19 Funeral Assistance Line Number
Applications begin on April 12, 2021

844-684-6333 | TTY: 800-462-7585
Hours of Operation:
Monday - Friday, 8 a.m. to 8 p.m. Central Time

Under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the American Rescue Plan Act of 2021, Congress authorized FEMA to provide financial assistance to individuals who incurred COVID-19-related funeral expenses after January 20, 2020. Today, FEMA has issued its final policy – which includes details such as eligibility and documentation criteria and the application process – for how funds will be distributed to families. Most notably, FEMA shared that the maximum financial assistance will now be $9,000 per funeral.

Additionally, FEMA will only award COVID-19 Funeral Assistance for a deceased individual on a single application. If multiple individuals contributed toward funeral expenses, they should register under a single application as applicant and co-applicant. The applicant or co-applicant must have incurred the funeral expenses. The deceased individual’s documentation status is not considered as part of the reimbursement process, but the applicant(s) must be U.S. citizens, legal residents, asylees, refugees, or non-citizen nationals.

Now is the time for families to decide who the applicant and any co-applicants will be and to gather the documents they need to be reimbursed for expenses.


Specifically, the applicant must provide the following documents:  

A copy of the death certificate. The death certificate must indicate the death "may have been caused by" or "was likely a result of" COVID-19 or COVID-19-like symptoms. Similar phrases that indicate a high likelihood of COVID-19 are also considered sufficient.

Proof of funeral expenses incurred. Documentation (receipts, funeral home contract, etc.) must include the applicant's name as the responsible person for the expense, the deceased individual's name, the amount of funeral expenses, and that funeral expenses were incurred after January 20, 2020.


Eligible funeral expenses include but are not limited to:

  • Transportation for up to two individuals to identify the deceased individual
  • Transfer of remains
  • Casket or urn
  • Burial plot or cremation niche
  • Marker or headstone
  • Clergy or officiant services
  • Arrangement of the funeral ceremony
  • Use of funeral home equipment or staff
  • Cremation or interment costs
  • Costs associated with producing and certifying multiple death certificates

Additional expenses mandated by any applicable local or state government laws or ordinances.

If applicants already received reimbursement for certain funeral expenses through government agencies, voluntary agencies, non-profits, preneed insurance or a funeral trust, they cannot resubmit those same expenses for reimbursement through this FEMA-administered program. If they received any outside assistance, they must include documentation of this assistance in their application. If they received financial assistance through the deceased’s life insurance policy, they may still apply for reimbursement.

Please review this information carefully so you can be prepared to provide information and technical assistance to families and friends of the deceased who may be eligible.

For more details visit https://www.fema.gov/disasters/coronavirus/economic/funeral-assistance


Funeral Assistance FAQs

FEMA is providing reimbursements on funeral expenses up to $9,000 per funeral (maximum of $35,500 per application per state) to families who have incurred funeral expenses for a COVID-19- related death after January 20, 2020. Here are a few answers to common questions.

How Will the Application Process Work?

An applicant will be a person who has incurred funeral expenses for a deceased person whose cause of death was related to COVID-19. If more than one individual contributed toward the funeral expenses, they must register with FEMA under the same application as the applicant and co-applicant. No more than one co-applicant can be included on an application. There will be one (1) application accepted per funeral. FEMA recommends that applicants take their time, gather ALL documentation associated with the funeral if other services are planned for a later date, and submit all documentation at one time to receive a full reimbursement. Applicants will then call FEMA’s dedicated toll-free number at 844-684-6333 between 8 a.m. and 8 p.m. Central Time starting April 12 to begin the application process.

What Kind of Documentation Will Be Needed for the Application?

Copy of the death certificate showing COVID-19 as contributing to the cause of death. The death certificate does not need to be a certified death certificate. A copy is sufficient. The death must have occurred in the U.S. or U.S. territories.

Verification of identity and status. The applicant must verify he/she is a U.S. citizen, non-citizen national, or qualified alien who incurred expenses after January 20, 2020. (The deceased person does not need to meet these requirements, only the applicant and co-applicant.)

Proof of funeral expenses. Applicants will need to submit documentation for ALL expenses incurred for a single funeral. That means that if services are still outstanding, it is better to wait to apply until all expenses are incurred. At that point, FEMA will need written receipts or contracts showing a balance, which includes the applicant’s name, the deceased’s name, the amount of the funeral services, and the dates the funeral expenses were incurred.

Other benefits/sources of financial assistance. The applicant must also provide FEMA with proof of funds received from other sources specifically used for funeral costs. COVID-19 Funeral Assistance may not duplicate benefits received from burial or funeral insurance or financial assistance received from voluntary agencies, government programs or agencies, or other sources. COVID-19 Funeral Assistance will be reduced by the amount of other assistance the applicant received for the same expenses.

Documents can be uploaded to www.disasterassistance.gov, faxed, or mailed to FEMA.

Can an Applicant Apply for Reimbursement If Funeral Expenses Were Paid for Using Life Insurance?

Yes, if funeral expenses were paid using life insurance that was not specifically designed to cover funeral costs, the funeral expenses would be eligible for reimbursement.

Can the Funeral Home or Funeral Director Apply for Reimbursement If the Funeral Home Has Not yet Been Paid or If the Funeral Home Would like to Apply on Behalf of a Family?

No, FEMA is unable to assign the benefit to anyone other than the person who incurred the expense. However, the funeral home may help the applicant with gathering appropriate documentation. If the applicant is a senior citizen, hearing impaired, visually impaired, or otherwise in need of assistance, they may grant a third party consent to represent them and speak on their behalf.

Can Someone Apply for Reimbursement for Services Not yet Rendered, or a Service That Was Added On? (Example: A Direct Cremation or Burial Took Place, but the Memorial Service Was Planned for Later , or  Added on at a Later Date.)

FEMA views a signed contract showing a balance due as a commitment to pay; therefore, those expenses can be included when applying, even if payment has not yet been made to the funeral home or if the services have not yet been rendered by the funeral home. FEMA encourages waiting to submit all documents showing the full cost of all services when applying so that everything is received at the same time and a family can avoid having to go through the appeal process to request additional reimbursement.

What Is the Deadline to Apply for Covid-19 Funeral Assistance?

Currently, there is no deadline to apply for COVID-19 Funeral Assistance. FEMA will communicate a specific deadline once established.

Will Funds Run out, and Does This Program Have a Cap?

Not likely, there is no cap for this program (in total); therefore, funds should not run out. FEMA encourages families to remember that there is no rush to get the application process started and no time limit at the moment.

Is There an Income Threshold for Applicants?

No, there is not. FEMA will ask income-based questions during the application process for demographic information, but there is no income threshold to apply for funeral assistance.

How Will FEMA Handle the Volume of Applications Likely to Come In?

FEMA is currently working to set up a dedicated toll-free phone number that can be used to apply for funeral assistance. A 5,000-person call center is being prepared to review and process applications. Please note: No online applications will be accepted. Multilingual services and a TTY number will be available.

When Will FEMA Begin Accepting Applications?

FEMA expects to begin accepting applications in early April. FEMA encourages applicants to gather all documentation in advance prior to calling the toll-free number.

What If My Question Was Not Answered Here?

If you have further questions, please check the FEMA website: https://www.fema.gov/disasters/coronavirus/economic/funeral-assistance 


FEMA Pre-Call Checklist

Below is a list of information that you will need prior to your call:

  • Applicant social security number 
  • Applicant name 
  • Applicant date of birth 
  • Applicant email (optional) 
  • Applicant phone numbers 
  • Zip code of the place of death 
  • Street address of place of death 
  • Applicant’s address 
  • County of death/county of applicant’s residence 
  • Date the funeral expenses were incurred (Refer to your invoice or funeral bill.) 
  •  Alternate sources of funding received, i.e. assistance from public or private organizations, donations, or funeral or burial insurance 
  • Deceased’s name, social security number and date of birth (For each deceased individual, if applicable.) 
  • Co-applicant information (There can be no more than 2 applicants. Provide name, social security number, and date of birth.) 
  • Current gross annual income (This information is not used for qualification purposes. Refer to your latest tax return or provide an estimate.) 
  • Choose whether you want to receive funds by check or direct deposit (If direct deposit is preferred, have your bank information ready.) 
  •  Choose whether you want correspondence in English or Spanish 
  • Choose whether you want correspondence by email or mail (If email is chosen, go to www. disasterassistance.gov to set up an account. PDF or JPG files may be uploaded directly to this account.)FEMA will then offer to provide you with contact information for mental health services, if needed. 
  • GATHER NECESSARY DOCUMENTATION TO PROCESS YOUR APPLICATION, INCLUDING: 
  • Death certificate indicating the death was COVID-19 related 
  • Funeral home contracts or receipts that show liability and payment 
  • Alternate sources of funding received If you have an account at www.disasterassistance.gov, you may upload documents to your account. Otherwise, mail or fax documentation to: FEMA P.O. Box 10001 Hyattsville, MD 20782 Fax: 855-261-3452, ATTN: FEMA at the top ALL CORRESPONDENCE MUST INCLUDE: 
  • FEMA Registration Number (This identifies the specific case, which is provided during the application process.) 
  • FEMA Disaster Number (This number is provided during the application process.) 
  • Name of applicant 
  • Last four digits of your social security number PLEASE NOTE: When you call back to check on the status of your application, you will be asked a series of four identifying questions. These questions will be based on personal identifying information of record, such as a previous address